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Quality and security management

Cargo handling with utmost care

You can entrust DB Schenker with your valuable cargo.

Take advantage of our Bureau Veritas Certification confirmed quality management system and implemented tools as well as certified security standards of our terminals. More details about quality and security issues you can find on site www.dbschenker.com

DB Schenker’s quality management system focuses on customer requirements and on the operational processes and elements that have an impact on quality. Therefore, three practical quality goals are consequently pursued:

1) consignments must be delivered within the agreed lead times,
2) consignments must be delivered in good order and shape (complete and not damaged),
3) the invoice must be sent in time and has to contain the agreed rates and services.

DB Schenker’s standardized processes, defined network rules and continuous improvement programs form the basis for reaching these corporate goals and meeting future customer demands. 

The effectiveness of integrated quality management systems and related tools has also been approved by Bureau Veritas Certification with the granted “DB Schenker Group Certificate” for our pan-European product portfolio. Our quality management system even goes beyond the ISO 9001 standard.

DB Schenker is highly aware of cargo security. DB Schenker has implemented a range of measures to avoid theft of the cargo entrusted to DB Schenker’s care from the outset.

All terminals of DB Schenker Land Transport are subject to defined security standards that contain among others security measures such as alarm systems, fences, and closed-circuit television (CCTV). Vehicles are, for instance, equipped with GPS positioning units, door locks and sensors, alarm systems connected to an incident intervention service (Eurowatch). Secured parking sites are available exclusively for DB Schenker vehicles.

Highest security requirements. In addition, SCHENKERmobility, an IT tool for monitoring and processing incident information, has been implemented. On top, a range of selected terminals have been equipped and certified according to the highest Freight Security Requirements (FSR A-level) of the Transported Asset Protection Association Europe, Middle East and Africa (TAPA-EMEA).  TAPA-EMEA is a group of security and logistics managers from various manufacturing and logistics companies. The TAPA-FSR include instructions with regard to building, equipment and process security aimed at ensuring that the goods of TAPA member companies are stored securely while in the care of the service provider.

Since the launch of TAPA-FSR certification in 2004, DB Schenker has responded proactively to the rising number of criminal incidents within the logistics chain. The external certification body Bureau Veritas Certification has recognized DB Schenker’s efforts to raise the security standard with regard to at-risk freight carried by the company by awarding DB Schenker its A-level certificates.

Last modified: 16.05.2014

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